Building Better Teams


Organisations are made up of teams of individuals; the capability and efficiency of these teams is vital to ensuring organisational goals and outcomes are met. Strong teams:

  • Have the skills they need to do what is required of them;

  • Understand their role in meeting the organisation’s strategic objectives; and

  • Work well together.

The first step in building strong teams, and one which is often overlooked, is to gain an understanding of each team’s current level of capability. There are a number of ways to approach this. At Fyusion we have found it valuable to focus at the team level and to take a consultation-based approach to understanding the capability of the team. We then build on this understanding to provide practical support to team leaders for build team capacity. Mid-level managers directly influence the work/behaviours of operational teams and are therefore critical to improving performance or implementing change.
Fyusion’s approach involves:

  1. Establishing which key skills and types of knowledge – or capabilities – the team requires. What does the team need to be able to do in order to meet its objectives?

  2. Measuring the current capability of the team using a 360 degree review process, consulting with senior managers, peers and clients to understand what they need from the team and how well the team is currently delivering.

  3. Taking an inclusive approach, involving all team members at every step of the process.

  4. Supporting team leaders. In particular, Fyusion can provide new and inexperienced leaders, as well as those confronted by significant change, with tangible tools to help them turn a team around. These tools can include:

  • Organisation charts to provide an overview of the team, roles and operational structure;

  • Process maps outlining important process steps, key roles and responsibilities;

  • Work Review and Handover Procedures;

  • Training Needs Assessment staff interview guides;

  • Individual Change Plan staff interview guides;

  • Meeting and communications frameworks;

  • Guidelines for buddying arrangements to bridge skills gaps in the team; and

  • A list of current projects being conducted by the team.

This process provides both team members and the organisation with a detailed, evidence-based view of how well a team is equipped to deliver on its objectives, and then provides team leaders with the practical tools to improve capability at team level. It can be used to support newly-formed teams and those impacted by major organisational changes, or as a means to measure and develop the capability of established teams. Either way, stronger teams means a stronger organisation.