Development of an IT Division Change Management Framework

The Client:

A large Sydney based university.

The Project:

This project involved two key objectives. The first of these was the development of a fit-for-purpose change management framework to guide the change journey. The second part of the project was the provision of change management leadership for the implementation of a Multimedia Content Management (MMCM) solution rollout across the organisation, with impacts across the business to stakeholders at all levels.

The Approach:

To provide an evidence base for the Change Management Framework, and ensure that this would be fit-for-purpose and serve the IT Division’s needs and context, we engaged a range of stakeholders in consultation, including those internal and external to the Division. We analysed the key themes from this consultation program, as well as the project work and priorities of the organisation, and aligned this understanding to our existing wealth of knowledge and tools for robust change management in a context of agile project delivery to develop the final Change Management Framework.

In supporting the implementation of the MMCM project, we took a hands-on role in leading all aspects of the change journey, including the development and delivery of a change management plan as well as a communication and training plan, all with a strong emphasis on broad and effective stakeholder engagement.

The Outcome:

The Change Management Framework that we delivered provided a clear pathway for staff, offered practical guidance and intuitive tools to support good change management, and was flexible enough to address the wide range of projects and resourcing challenges of the client. The framework was delivered in September 2017 and endorsed by the executive, before being rolled out to Division staff in 2018.

Fyusion’s role in supporting the implementation of the MMCM solution across the client organisation enabled the project team to deliver the project to schedule, meeting key business objectives and importantly maintaining strong engagement with all key stakeholder groups throughout the process.