Organisation-wide review

The Client:
A prestigious and long standing national collecting institution.

The Project:
We were commissioned by the client to conduct an organisation-wide review in order to establish a more effective funding and operational model for the client following a significant reduction in its budget.

The Approach:
As part of this project, we:

  • Regularly updated and presented to the organisation’s Board throughout the review and change process;

  • Presented key findings from the program of interviews, focus groups and the staff survey to staff and stakeholders;

  • Delivered draft and final reports which provided an initial review of all sections across the organisation, identifying opportunities for efficiencies and structural recommendations for improvements;

  • Developed a detailed implementation plan and project plan for rolling out the functional structure and other recommendations identified;

  • Assisted with the redesign of individual roles; and

  • Provided on-the-ground implementation support at each step of the change process for eight months to embed the new organisational-wide structure.

The Outcome:
By significantly restructuring the organisation and developing new processes and practices, we were not only able to identify the savings required to meet the current budget but also identified further savings to enable the client to absorb further efficiency dividends over the next three years.

With our support, the client successfully implemented the new structure over a period of eight months and the key recommendations.

Following the restructure, the Chair of the organisation’s Board continued to engage Lisa Koch as a specialist advisor on the operation of the organisation as required.