Process review

The Client:
A leading independent committee that reports to the Council of Australian Governments.

The Project:
We were engaged to conduct a business process review in order to gather information to inform discussions about streamlining and improving the transparency of a complex national approvals process. The client required assistance in developing and analysing process maps that outline the end-to-end process. The process involved a wide range of diverse public and private sector stakeholders.

The Approach:
As part of this project, we:

  • Engaged stakeholders across the sector nationally in a detailed six month consultation program; and

  • Developed a detailed report for the client which included activities undertaken, key themes and issues from the data collection and an outline of processes (represented graphically as process maps).

The Outcome:
We presented the results of the project to the client at its general meeting. The comprehensive data report was subsequently published on the client’s website in order to inform stakeholders about the process.

The following was reported regarding our involvement in the project:

“Fyusion’s report was ground-breaking. It is important that we leverage these findings as there is a lot for us to consider to reform the system.”
- Committee member