OSS World Wide Movers commissioned Fyusion Asia Pacific (Fyusion) to undertake an Efficiency Review to identify operational efficiencies and improvements for implementation.
The outcomes driving the project included standardisation of processes & practices across all offices, streamlining of processes and maximising resource utilisation to improve profitability in a low margin sector. The primary areas of focus for the review included:
Function and structure of OSS
Current business processes, practices and requirements
Identify process improvements and assess various options
Improve existing controls and monitoring systems
Suggest re-engineering where appropriate
Identify cultural factors impacting on change management.
Fyusion adopted a participative approach and invited all office staff to be involved in the review process. Staff in Brisbane, Melbourne and Sydney were interviewed separately to obtain open feedback in a confidential environment.
For staff unavailable during the review period, interviews were conducted by telephone. From this analysis, recommendations were developed outlining potential improvements to the operations of OSS for implementation. Fyusion has been engaged for the next 18 months to oversee and implement the recommendations from the review.