Human centred design

Our practice utilises a human centred design approach across all projects. We believe this supports a user and client focus, demonstrates agility, relies on deep research expertise, and considers the elements of people, process and technology; the hallmarks of our organisational focus.

We continuously keep our clients and their stakeholders in our thinking, and collaborate with the client at every stage of the project to:

  • Make sense of the problem at hand;

  • Understand the current experience;

  • Analyse data to understand user needs;

  • Identify ideas that could lead to solutions;

  • Turn ideas into tangible outputs; and

  • Check solutions with users.

We take our lead from each organisation's project representative in terms of how they would like to be engaged during the project. Our aim is to have no surprises and early engagement over opportunities and issues.

 Do your leaders need to:

  • Focus on identifying the right questions and key issues important for your users and clients?

  • Clearly visualise and define your organisation’s direction for the future?

  • Identify short, medium and long term goals, objectives and improvements and create a plan for implementation?

  • Collaborate across divisions to co-design and test end-to-end processes or products?


Click on the services below for how Fyusion can help:

Strategy development >

We can help distil and analyse information gathered from a range of consultation activities and use it to create a logical plan. This plan will provide direction for your organisation’s activities and resources, including measurable expected outcomes, within the context of your mission statement and overall purpose.

We understand the critical relationship between strategic planning and the overall success of an organisation in fulfilling its mission. We can offer organisational leaders advice and strategic insight based on our experience of the best practise of other organisations.


Facilitation and stakeholder consultation >

Fyusion understands that the positive engagement of stakeholders is critical for success. Fyusion consultants have facilitated hundreds of stakeholder consultations ranging from two hour focus groups to multi-day workshops. Using a unique blend of facilitation skills, group activities and strategic insight, Fyusion can guarantee the focused and constructive participation of key stakeholders in your project.

Our consultants have designed, developed and facilitated many hundreds of workshops, focus groups, cluster groups and in-depth interviews for government clients. We use powerful techniques to generate and capture fresh ideas from participants.


Usability testing >

Fyusion can work directly with your clients/users to:

  • Assess how well they can learn and use your product to achieve their goals; and
  • Learn how satisfied they are with their experience of that product.

Usability testing can be a quick and inexpensive way to identify and resolve problems before you go to the major expense of implementation. Fyusion understands the critical nature of usability testing and can help your organisation achieve better usability outcomes, avoid usability surprises, reduce expensive mistakes and improve the interaction between an organisation and its clients.