Our Services

We understand that no two client projects are the same and that one size never fits all, so we don’t have a predetermined approach or methodology we roll out.

Our belief is that our clients are always the experts in their business, so using our expertise we are able to assist them to see their business through a new lens. We are eager to listen, advise and co-create our approach to ensure we work as part of your organisation.

We pride ourselves in our deep level of experience in the public sector and in understanding that the future of this sector is infinitely complex. Over the past fifteen years, we have completed more than 600 projects, over 95% of which have been for public sector organisations.

Strategy and Operations


Change Management


Human Capital


> Policy development & governance

> Strategic planning

> Organisational reviews

> Structural reform

> Operating models, processes & practices 

> Process mapping and knowledge capture

 

Digital Transformation


> Client experience

> User journeys

> Customer experience mapping

> Digitisation & digital readiness

> Process redesign

> User experience (UX)

> Change frameworks

> Change plans & communication plans

> Change readiness

> Bespoke change tools, templates & support

> Consultation for major change

 

Shared Services & Outsourcing


> Memorandums of Understanding

> Service Level Agreements (SLAs)

> Optimisation reviews

> Business cases & options papers

> 360 degree assessments and coaching

> Job design

> Workforce planning

> Learning and development

> Cultural development

 

Procurement


> Development of policies & manuals

> Transition implementation of the procured solution