Our Team

As human-centred design practitioners, we incorporate rigorous research and evidence-based best practice at the core of everything we do. We craft our methodologies with you the client at the centre, in order to understand, empathise and uncover the most ideal solution for your needs.

We can help you and your organisation remain contemporary, build confidence to try new things, and create sustainable, high-quality outcomes for your clients and staff.

Fyusion is able to draw upon a flexible pool of consultants across Sydney, Melbourne and Canberra.

For a full list of consultants, please contact us at enquiries@fyusion.com.au

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Lisa Koch

Managing Director

Lisa has over 15 years’ experience in the area of organisational development and procurement, particularly in the government sector. Fyusion’s focus on People, Systems & Processes embodies Lisa’s distinctive vision and she is passionate about helping her clients succeed.

Her outstanding ability to relate to and understand her clients’ needs, coupled with her strategic vision and practical application of business solutions, has resulted in a remarkable 97% return business rate and ensured Fyusion’s growth and success.

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Prior to establishing Fyusion, Lisa ran and managed the consulting practice Business & Procurement Consulting, as part of the NSW Department of Commerce. She has also worked at the Australian Expert Group in Industry Studies, ran the consultancy group of a small management consultancy practice in Melbourne, and lectured and tutored at both Monash and Melbourne Universities in the discipline of Sociology.


  • Doctor of Philosophy (Commerce) focusing on Knowledge Management in the Public Sector (current), UTS
  • BA (Hons) Industrial Sociology and Psychology, Monash University
  • DiSC Behavioural Profile Administrator, Integro Learning
  • Human Synergistics LSI, GSI and OCI tools
  • Certificate IV in Training and Assessment

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Julie Kleinman

Principal Consultant

Julie has recently joined Fyusion in a Principal Consultant role, bringing with her a wealth of public sector experience. Julie’s significant knowledge and capability enables her to help public sector organisations to improve how they operate, particularly large Commonwealth agencies. Julie has developed expertise in human resource consultancy, organisational effectiveness and development, client service, large-scale workplace restructure and change activities, and the identification and implementation of improvement initiatives.

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Julie’s experience includes:

  • Partnering with senior leaders to align their business and workforce needs, connecting them with the support, tools and expertise to help them make effective workforce decisions
  • Leading large and diverse teams in complex environments, delivering both corporate services and direct, client-facing and contact centre services
  • Delivering and facilitating learning to meet organisational outcomes
  • Researching and designing organisational structures and processes to help meet business outcomes
  • Managing the strategic through to operational activities for employment policy, remuneration, organisational management and personnel security in a large, public sector organisation
  • Coordination of the International Training Exchange for SGATAR (Study Group on Asian Tax and Research), assisting and encouraging member organisations to share ideas and learning products (virtually), to support the development of tax officers across the region.

Julie’s most recent projects at Fyusion have included:

  • National Museum of Australia’s Organisational Review, and the implementation of the Review’s outcomes
  • Review of the Executive Structure at the Independent Pricing and Regulatory Tribunal (IPART)
  • Review of the Training Package Development (TPD) Process for the Council of Australian Governments (COAG)
  • National Museum of Australia’s Collections and Content Review

Qualifications and Accreditations

  • Executive Master of Public Administration, at the Australian National University.
  • Certified Human Resource Practitioner (postgraduate level) – completed with high distinction.
  • Bachelor of Business, Major in Human Resource Management, Minor in Information Systems, at Edith Cowan University.
  • Diploma of Business, Frontline Management, at Goulburn Ovens TAFE
  • Principles of Lean Thinking (aligned to Lean Black Belt), at the University of SA

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Dr Gillian McAllister

Principal Consultant

Gillian is a specialist in change management and organisational development with a PhD in organisation studies. Her thesis focused on change management in professional services firms and examined the management capabilities required by firms to implement programs of change.

Over the past 15 years, Gillian has conducted a number of significant specialised projects for clients including The State Library of NSW, AEGIS Research Centre, The Australian Institute for Gambling Research, the Australian Law Reform Commission, the Centre for Legal Process and the Civil Justice Research Centre.

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Gillian is a specialist researcher with extensive experience in stakeholder research, including in-depth interviews, focus groups and the facilitation of consultation sessions with stakeholders.

Gillian also actively participates in the research profession and recently presented a paper at the Association of Qualitative Research Conference in August 2011 entitled, ‘Managing a public research library in the age of Google: qualitative research as an enabler of strategic organisational change.’

Earlier in her career, Gillian worked as a lawyer within the NSW public sector and as in-house counsel for a telecommunications organisation.


  • PhD (Commerce) in Organisation Studies, University of Western Sydney
  • Masters of Policy Studies, University of New South Wales
  • Bachelor of Laws, University of Sydney
  • Bachelor of Economics, University of Sydney
  • Certificate IV in Training and Assessment

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Karena Thomas

Engagement Associate

Karena is skilled administrator and project manager, with experience in service delivery for clients that originate from a diverse range of cultures.

She is an effective communicator with considerable experience within the tertiary education, customer service and arts sectors. Karena delivers project support to the Fyusion team across a wide range of projects, including organisational review and design, implementation and change management. Her responsibilities include interview and workshop facilitation, focus group delivery, survey design, and report writing.

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Karena’s project experience includes:

  • Partnering with South Eastern Sydney Local Health District to develop safety and wellbeing leadership training for Residential Advisors living at University Colleges.
  • Key facilitator and coordinator of a tertiary education Leadership Program, specialising in delivering training on Public Speaking, Emotional Intelligence and behaviour assessment tools including DISC.
  • Project lead for Orientation Week at a major Australian university; responsible for essential communications and engagement events for over 15,000 newly commencing students annually.
  • Has worked collaboratively on International Arts Festivals, with experience in volunteer management, marketing strategy development and targeting sponsorship opportunities at the local level.


  • Masters of Creative Arts (Theatre Performance) at the University of Wollongong
  • Bachelor of Creative Arts (Theatre Performance) from the University of Wollongong