Strategy and operations

Many of our clients grapple with strategically managing their operations and planning for the future. The impacts of technological change, demographic shifts, community and government expectations, and financial resource availability can create distinct problems for organisations who wish to innovate and strategically reform their operations.

We believe that our clients are always the experts in their business. By combining our expertise with that of our clients, we are able to assist them to see their business through a new lens. We are eager to listen, advise and co-create our approach to ensure that your organisation can operate strategically and embrace the future.

Our services include:

  • Aligning costs with your business strategy

  • Stimulating innovation

  • Reinventing your organisations next phase

  • Optimising your resources and processes


Click on the products below for more information on how we can help:

Case studies

Development of a corporate plan

Process review & stakeholder consultation

Policy development and governance >

Many of our clients wrestle with complex governance structures and extensive policy frameworks. A strong governance and policy framework should empower your organisation to achieve its goals, not restrict innovation.

We can work with you to develop a deep understanding of your business and your sector's regulatory requirements. This will ensure that we are able to develop policy and governance options that empower your organisation, not restrict it.


Strategic planning >

In an increasingly complex and dynamic world, planning for the future is more difficult than ever before. In order to understand where your organisation will stand, you must have a detailed knowledge of your business environment and how comparable organisations are interacting with cutting edge best-practice.

Our experienced consultants have knowledge and relationships across multiple industries and are able to connect these to paint a picture of where your sector is moving in the future. Using this knowledge, we will consult with you to develop a plan that positions your organisation strongly for future challenges and innovation.


Organisational reviews >

By necessity, the operations of many businesses can often develop in an ad-hoc way as extra capability is added over time. This can cause unforeseen barriers and blockers to emerge that can have significant impacts on your organisation's efficiency.

Reviewing your organisation's people, systems and processes can allow you to take stock of your operations and to strategically organise the way you do your business.


Structural reform >

Following organisational reviews, it may occasionally be necessary to alter the structure of an organisation, in order to break up silos, place complimentary work together and disrupt damaging cultures. Organisational restructures can be complicated processes with many moving parts. Our experienced consultants will manage your structural reforms and ensure that your organisation's business is disrupted as little as possible during the change.


Developing new operating models, processes and practices >

Organisations can often develop uneven and misaligned processes over time. This can cause inefficiencies by allowing the existence of multiple different processes for the same task or can cause confusion as processes become opaque and difficult to understand.

By aligning and documenting your organisation's processes, you can ensure transparency and efficiency in how your staff perform their roles. This not only reduces costs, but also significantly reduces the risks of errors and non-compliance.


Process mapping and knowledge capture >

Due to current demographic trends, many organisations are anticipating significant loss of organisational knowledge as key staff retire over the next five to ten years. Mapping processes and capturing organisational knowledge is essential in preserving the expertise of these senior staff members until long after they retire.

In addition to this, mapping processes provides often much-needed clarification on organisational practices and can spur conversations about process efficiency and effectiveness.