Strategy and operations

Many of our clients grapple with both managing their operations and planning for the future. The impacts of technological change, demographic shifts, community and government expectations, and financial resource availability has made it more difficult for organisations who wish to innovate and reform their operations.

We believe that you are always the expert in your business. By combining our expertise with yours, we are able to assist you to see your business through a new lens. We are eager to listen, advise and co-create our approach to ensure that you are able to lead your organisation in a strategic way, and embrace the future.

Our services include:


Click on the products below for more information on how we can help:

Case studies

Development of a corporate plan

Process review & stakeholder consultation

Policy development and governance >

Many of our clients wrestle with complex governance structures and extensive policy frameworks. A strong governance and policy framework should empower your organisation to achieve its goals, not restrict innovation.

We can work with you to develop a deep understanding of your business and your sector's regulatory requirements. This will ensure that we are able to develop policy and governance options that empower your organisation.

Strategic planning >

Our experienced consultants have knowledge and relationships across multiple industries and are able to connect these to paint a picture of where your sector is moving to in the future. Using this knowledge, we will consult with you to develop a plan that positions your organisation strongly for future challenges and innovation.

Organisational reviews >

By necessity, the operations of many businesses can often develop in an ad-hoc way as extra capability is added over time. This can cause unforeseen barriers and blockers to emerge that can have significant impacts on your organisation's efficiency.

Reviewing your organisation's people, systems and processes can allow you to take stock of your operations and to strategically organise the way you do your business.

Structural reform >

Following organisational reviews, it is often necessary to alter the structure of an organisation or division, in order to remove silos, place complementary work together and reset existing cultures.

Organisational restructures can be complicated processes with many moving parts. Our experienced consultants will manage your structural reforms with care, being mindful of potential industrial issues, to limit the impact to your business.

Developing new operating models, processes and practices >

Organisations can often develop uneven and misaligned processes over time. This can cause inefficiencies by allowing the existence of many different ways to perform the same task or function, which can cause confusion as processes become difficult to follow.

By aligning and documenting your processes to the goals and objectives of your organisation, you can ensure transparency and efficiency in how your staff perform their roles. This not only reduces costs, but also significantly reduces errors and non-compliance.

Process mapping and knowledge capture >

Due to current demographic trends, many organisations are anticipating significant loss of organisational knowledge as key staff retire or move to other organisations over the next five to ten years. Mapping processes and capturing organisational knowledge is essential in preserving expertise of key staff members.

Mapping processes also provides often much-needed clarification on organisational practices and can spur conversations about process efficiency and effectiveness.